FAQ

A platform where independent artists sell music directly to fans. Artists keep 90% of every sale.

Find a release, click Buy, pay via Stripe. Your music appears in your Collection.

You’ll download the original file uploaded by the artist - typically WAV or FLAC. The format is shown on the release page before you buy. These play on any device using a standard music app or media player.

Some releases let you pay above the minimum price. The extra goes directly to the artist.

You can preview tracks (30 seconds). After purchase, you can stream the full tracks from your Collection.

Re-download from your Collection any time the release is still on Insound - just hit the download button and we’ll send you a fresh link. Do back the files up too: if an artist takes a release down, you keep download access for 90 days after that.

No. You can buy music with just an email address - we’ll send you a download link straight away. We’d recommend creating a free account though: you’ll get your own Collection where you can stream everything you’ve bought, re-download files, follow artists, and get notified when they release new music.

Digital purchases are non-refundable after download. See our Terms for exceptions.

No monthly fee. Insound takes 10% of each sale and absorbs all Stripe processing fees out of that cut. Artists keep 90%.

When a fan buys your music, 90% goes to your Stripe account. Stripe clears new earnings in about 7 days, then pays out to your bank daily - automatically, no fees. You can also withdraw instantly for a small Stripe fee (~1%). Set up your payout details in your Artist Dashboard.

We support WAV, FLAC, AIFF and MP3. Upload WAV or FLAC for best quality - fans download exactly what you upload, with no conversion or compression.

Not yet. Merch is built and we’re finishing it off - when it opens you’ll be able to list physical items with photos, variants and pricing, and handle fulfilment yourself.

Yes. Set a release date and fans can pre-order. They’ll get access when it goes live.

You can generate batch download codes for press, promos, or giveaways from your Dashboard.

You do. Insound never claims ownership. You keep your masters, copyright, and publishing rights.

Yes. We don’t claim exclusivity. You can sell on your own website, other platforms, or anywhere else at the same time. Your music, your choice.

Absolutely. Insound is for direct sales - it complements streaming, it doesn’t replace it. Many artists use streaming for discovery and Insound for revenue.

Yes. It’s the business model, not a promotion. We absorb Stripe’s processing fees out of our 10%. You keep 90% of every sale, permanently.

No. Payments go directly to your Stripe account the moment a sale completes. We take our 10% as an application fee at the point of sale. Stripe holds new earnings for about 7 days (their standard clearing period, not ours), then pays out to your bank daily. If you need your money sooner, you can withdraw instantly for a small Stripe fee (~1%).

Take any release off the store whenever you like, and close your account whenever you like. Anything with sales stays hosted so the people who bought it keep their downloads. Your Stripe earnings are already in your account. No lock-in, no penalty.

Yes, as long as you control the rights to sell your music. Using a non-exclusive distributor for streaming doesn’t affect your eligibility on Insound.

Yes. We use Supabase (encrypted at rest), Stripe (PCI compliant), and follow UK GDPR. See our Privacy Policy.

Go to Settings > Account and request deletion. There’s a 24-hour cooldown before it’s permanent.

Email dan@getinsound.com.